Returns & Exchanges
We as the brand DercQues, are registered at the Chamber of Commerce under both names as a business and a brand. COC number: 67003338 and VAT/BTW Number: NL856789665B01. Accessible through phone and email during business days from 9.00 to 20.00 CET. For contact information please see our contact page. When placing an order through dercques.nl, you agree to our terms and conditions as a business and a shop.
Welcome to the DercQues shop. Please review the following basic terms that govern your use of, and purchase of, products from our site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").
Changes to our terms and conditions
We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
DercQues products displayed at the Site are available in select stores in the Netherlands and select foreign markets while supplies last. In some cases, merchandise displayed for sale at this website
may not be available in stores. The prices displayed at the website are quoted in euros and are valid and effective only in The Netherlands.
Purchased items will be dispatched within 5 business days of the order, although most will be within 2 to 3. Please allow up to 2 weeks for delivery to arrive (outside of Europe), and 3 days within The Netherlands. If you still have not received your purchase after 3 weeks, please notify DercQues info-mail. The buyer assumes any and all duties and customs costs for orders shipping outside of the Netherlands/Europe and will be contacted in advance should additional charges need to be made. DercQues is not responsible for any lost, stolen or damaged shipments. All domestic shipments are sent with a delivery confirmation and the buyer assumes all responsibilities of lost items
Prices, shipping & handling charges
All prices include handling or taxes (total at end) excl. shipping, if delivered to customers within Europe. For customers outside Europe, additional charges may apply. Please email DercQues if this is the case.
Payment of orders
For international orders we only accept PayPal and creditcard. This way both parties are sure for an good and trustable transaction and deal. For orders within the Netherlands, both PayPal and iDeal are possible.
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.
Our return policy entitles you to return the product for any reason within 30 working days counting from the day you received the shoes. You can open the package and check the contents. However, the shoes can only be returned when they are completely unused and sent in the original packaging, double boxed.
Return costs are for the customer, unless otherwise indicated by DercQues customer service.
We have made every effort to display as accurately as possible the colors of our products that appear at the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by DercQues. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by DercQues.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
All product designs are made by DercQues.
The website is designed and built by Mediastap, and all photography rights are reserved by DercQues.
User comments, feedback, postcards and other submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to DercQues on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain DercQues property. Such disclosure, submission or offer of any Comments shall constitute an assignment to DercQues of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, DercQues will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. DercQues is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You agree that DercQues may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that DercQues may use your information for marketing and promotional purposes.
DercQues communications to you
You agree that DercQues may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about
any of DercQues products or services, or for such other purpose(s) as DercQues deems appropriate.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT DERCQUES SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
From time to time there may be information on DercQues that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your DercQues purchase you may return it ( for another size or DercQues product ) with your invoice to DercQues by mail. Please see our Return Policy.
DercQues is not liable for any damages directly or indirectly, after the delivery by any cause whatsoever caused to the buyer at the buyer's business, to family buyers, to others or to property of third parties. If it is established that the seller could be held liable for any damage, liability is capped at the order of the order and never more than € 200 in total. DercQues is not liable for the non-availability of
permanent www.dercques.nl or for technical or electronic errors on the site.
You agree to defend, indemnify and hold DercQues harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site or DercQues product.
Unless otherwise specified and except to the extent DercQues products are offered for sale in the Netherlands through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting DercQues products and services available in The Netherlands and select foreign markets. This Site is controlled and operated by DercQues from its office in Eemnes, The Netherlands.
This Agreement shall be construed in accordance with the laws of the Netherlands, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the The Netherlands.
This Agreement is effective unless and until terminated by either you or DercQues. You may terminate this Agreement at any time. DercQues also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in DercQues sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or DercQues, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
Thank you for your understanding